PEI-911 Online provides comprehensive training in a supportive, instructor-led online environment.
PEI-911 Online Courses are:
REGISTERING FOR A COURSE IS EASY!
Register online or download and fax or mail the fax/mail registration form. If paying by Purchase Order, we’ll email you an invoice; if paying by credit card, we’ll email you a receipt.
CLICK ON THE COURSE TITLE for a full course description. Click on REVIEWS for testimonials from past students. New courses are added on a continuing basis, so please check back often!!!REVIEWS
Active Assailant, 4th Edition by the Public Safety Group.
This dynamic 3-week course teaches you how to handle active shooter incidents. Numerous incidents are reviewed, including actual 9-1-1 calls and radio tapes
Basic Telecommunicator Training, 3rd Edition by the Public Safety Group.
This interactive 4-week course teaches you the basic skills and responsibilities of a public safety telecommunicator.
Bring it On! 2nd Edition: Surviving and Succeeding in this Crazy, Wonderful Profession by Profile Evaluations, Inc.
This informative and motivational 3-week course is a how-do guide for surviving shift work and stress, handling conflict resolution and remaining positive in a negative environment. Valuable training for ALL communications professionals and a MUST for every new hire!!!!
Updated 2019! Building for Excellence, 3rd Edition: Management and Leadership Tools for 9-1-1 Professionals by Profile Evaluations, Inc.
This comprehensive and motivational 6-week course provides you with the tools and information you need to maximize your management and leadership skills and build for excellence within your chosen profession.
Updated 2019! Challenging Callers, 3rd Edition: Communicating with Children, the Elderly and the Mentally Impaired by Profile Evaluations, Inc.
This dynamic and comprehensive 3-week course teaches you how to communicate with these challenging caller types.
Communications Center Liability by the Public Safety Group.
This comprehensive 3-week course looks at the liability issues facing public safety communications professionals.
Communications Training Officer, 2nd Edition by Profile Evaluations, Inc. and the Public Safety Group.
This dynamic and comprehensive 6-week course provides you with the tools you need to maximize your skills as a CTO and classroom trainer. Plus you receive a model SEG, DOR, Training Action Plan, and Classroom Evaluation Form FREE with your course registration.
Customer Service by the Public Safety Group.
This motivational 3-week course teaches you how to increase the level of service you provide each day.
New for 2019!! Cultural Diversity – Ripped from the Headlines by the Public Safety Group.
This course will address your role in community-oriented policing, cultural diversity, de-escalation techniques and responder targeting. There is no other class on the market that addresses these issues in one comprehensive course.
Crimes in Progress, 2nd Edition by the Public Safety Group.
When seconds count are you prepared to respond? When 9-1-1 rings and you have a call that is in-progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include armed robberies, shootings, homicides, pursuits, and your role in responder safety and child missing calls.
Domestic Violence by the Public Safety Group.
This interactive 3-week course looks at the truths and myths associated with domestic violence and domestic violence call-handling.
Updated 2018! Hiring Right for 9-1-1, 2nd Edition by Profile Evaluations, Inc.
This dynamic 4-week course provides you with the tools you need to start hiring right! Plus you receive PEI’s Complete Employee Hiring and Interviewing Kit, 2nd Edition FREE with your course registration.
Stress: It’s All in Your Head by the Public Safety Group.
This motivational 3-week course teaches you how to effectively deal with your job-related and home-related stress.
Suicide Intervention by the Public Safety Group.
This interactive 3-week course looks at attitudes and facts associated with suicide and suicide call intervention.