Leaders in Public Safety Communications
Training and Development

Challenging Callers, 3rd Edition: Communicating with Children, the Elderly and the Mentally-Impaired

$255.00

The majority of callers who wish to report a crime or need assistance are ordinary individuals experiencing unordinary events. We know how to take these calls and process them efficiently and effectively. But, what happens when someone calls who is a child, or has Alzheimer’s disease, or is suffering from a mental impairment? Do you have the tools, and most of all the patience to assist those callers? This dynamic 3-week course will help you gain a basic understanding of how to effectively communicate with these challenging caller types.

November 6, 2023 – November 25, 2023
January 8, 2024 – January 28, 2024
February 5, 2024 – February 25, 2024
March 4, 2024 – March 24, 2024
April 8, 2024 – April 28, 2024
May 6, 2024 – May 26, 2024
June 3, 2024 – June 23, 2024
July 1, 2024 – July 21, 2024
August 5, 2024 – August 25, 2024
September 2, 2024 – September 22, 2024
October 7, 2024 – October 27, 2024
November 4, 2024 – November 24, 2024
Quantity Price
4 + $229.50