Leaders in Public Safety Communications
Training and Development

Challenging Callers, 3rd Edition: Communicating with Children, the Elderly and the Mentally-Impaired

$245.00

The majority of callers who wish to report a crime or need assistance are ordinary individuals experiencing unordinary events. We know how to take these calls and process them efficiently and effectively. But, what happens when someone calls who is a child, or has Alzheimer’s disease, or is suffering from a mental impairment? Do you have the tools, and most of all the patience to assist those callers? This dynamic 3-week course will help you gain a basic understanding of how to effectively communicate with these challenging caller types.

November 7, 2022 – November 27, 2022
January 2, 2023 – January 22, 2023
February 6, 2023 – February 26, 2023
March 6, 2023 – March 26, 2023
April 3, 2023 – April 23, 2023
May 1, 2023 – May 21, 2023
June 5, 2023 – June 25, 2023
July 3, 2023 – July 23, 2023
August 7, 2023 – August 27, 2023
September 4, 2023 – September 24, 2023
October 2, 2023 – October 22, 2023
November 6, 2023 – November 25, 2023
Quantity Price
4 + $220.50