Online Training Frequently Asked Questions

What is the format of PEI-911 Online Courses?
PEI-911 Online training courses are instructor‐led, interactive and delivered asynchronously with scored assignments and a final exam. This means that participants may login at any time that is convenient for them on any given day to work on that week’s assignments and post responses to the discussion forums.  Each assignment has a maximum point value assigned to it. The maximum point score a participant can achieve by satisfactorily completing all assignments and the final exam is 200 points. Participants must score at least 160 points (80%) to earn certificates of completion awarding training hours.

Are PEI-911 Online Courses Self-Study?
No, PEI-911 Online courses are not self-study; there is a start date and an end date and assignments that must be completed each week.

How much time can I expect to spend each week completing assignments?
Depending on the course, you can expect to spend anywhere from 2 to 5 hours per week completing course assignments and interacting with your fellow classmates.

How long does it take to complete a PEI-911 Online course?
Time frames range from 3 to 6 weeks, depending on the course.

Do we receive a course textbook?
Yes, all PEI-911 Online courses have comprehensive course textbooks. With most courses, the textbook is downloaded, chapter by chapter, from the course website. 

What is the computer software/hardware requirements?
Recommended Browsers:

  • Chrome
  • Firefox
  • Safari
  • Edge


  • The current version software does NOT support Internet Explorer 11. 
  • Safari 7 and below have known compatibility issues with current site software. 


  • Mobile Safari
  • Google Chrome

Software Requirements:

  • E-mail software or a Web browser capable of supporting email activity, including sending/receiving attached files.
  • Antivirus software.
  • Word processing software (e.g., Microsoft Word, WordPerfect, etc.).

Hardware Requirements:

  • Access to an IBM compatible or Macintosh computer system.
  • High speed Internet access.
  • Access to the online environment for at least 2 hours a week.
  • An email account for sending and receiving electronic mail via the Internet

Any other questions? Email us at